Legal Framework

Terms of Service

These terms govern your travel experience, including booking, vehicle usage, policies, and responsibilities.

    Seasonal & Peak-Time Policy

  • During peak seasons / high-demand periods, confirmed bookings cannot be changed or cancelled.
  • Includes weekends, festivals, and peak travel dates.
  • Customers must confirm cancellation terms at the time of booking.
  • In case of delays, our 24/7 support team will assist with alternate arrangements wherever possible.
  • If the vehicle fails to arrive, a full refund of the advance amount will be processed.

    Vehicle Quality & Standards

  • All vehicles are well-maintained and regularly inspected to ensure safe, comfortable, and reliable travel.

    Cab Breakdown Policy

  • In the event of a vehicle breakdown or any unforeseen incident, Go Trip Cabs will make every reasonable effort to repair the vehicle promptly or provide a replacement vehicle, subject to availability and operational feasibility.
  • Replacement arrangements will be made based on time, distance, and availability.
  • This service is intended to ensure customer convenience and continuity of travel.
  • If the customer chooses to cancel the trip despite these arrangements, the cancellation will be processed as per the company’s cancellation policy.

    Driver Allowance (Batta)

  • Driver charges include a daily allowance (batta) applicable from 6:00 AM to 10:00 PM, as per the selected package.
  • An additional allowance will be applicable for night driving between 10:00 PM and 6:00 AM.
  • For all outstation trips, driver batta is mandatory.
  • Customers are not required to bear the driver’s food and accommodation expenses; however, they may choose to do so at their own discretion.

    Package & Kilometer Policy

  • Packages are based on fixed kilometers (KM) and hours.
  • Minimum travel requirement: 300 KM per day (as applicable).
  • One calendar day is counted from 12:00 AM to 11:59 PM.
  • Package KM usage:
  • 1 Day: Minimum 300 KM
  • 2 Days: Minimum 600 KM (cumulative usage allowed)
  • Kilometers will generally be calculated on a Garage-to-Garage basis.
  • In some cases, billing may be Point-to-Point, as per agreement.
  • Extra KM and Extra Hours will be charged according to the vehicle type.

    Toll, Parking, Taxes & Permits

  • Toll, parking, and entry charges are extra, payable as per actuals (unless included).
  • State permits and interstate taxes are applicable as per government rules.

    One Way Trip

  • One-way trips are generally charged for both-side kilometers.
  • Discounts may be offered in select cases, at the discretion of Go Trip Cabs.

    Vehicle Usage Guidelines

  • The vehicle is intended for outstation travel only and is not meant for local trips.
  • Pickup and drop must occur at the same location.
  • Customers are requested to maintain cleanliness inside the vehicle.
  • AC may be turned off in hilly areas for safety and performance.
  • AC will not run when the vehicle is parked or waiting.

    Pets Policy

  • Pets are not allowed inside the vehicle.

    Customer Responsibilities

  • Maintain cleanliness and proper vehicle care.
  • Any damage will be chargeable.
  • Illegal activities are strictly prohibited.
  • Cooperate with the driver for a safe journey.
  • Manage your own time for sightseeing.
  • Company is not responsible for loss of belongings.
  • Delays due to natural causes are customer responsibility.
  • The itinerary is customizable and finalized after confirmation.
  • This is not a guided tour.
  • All disputes are subject to Bangalore jurisdiction.
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